We run a rural community centre and our neighbour has died and left us his small farm. Jeanie Lynch has more than 20 years' experience working as a senior manager developing support for vulnerable children and young people If a young person is excluded from a service, then alternative provision should ideally be made to prevent them becoming more vulnerable. With the right support clients can talk their frustrations and issues through and feel helped to move on. However, most situations will not escalate to this level. Threatening behaviour or violence is completely unacceptable and your agency should have a clear policy on how to manage this. If people feel listened to and respected, it can help defuse situations before they start.Ī clear, visible code of conduct or behaviour statement may help, along with staff training to manage difficult situations. The tone of the welcome people receive is vital when it comes to calming down potentially volatile clients. Many people who seek help from frontline services have already had difficulties in accessing the support they need and this can lead to frustration and anger with an expectation that your agency will be no different. Staff complain they don't feel safe and, in some cases, are refusing to work with some individuals. I work in a drop-in centre for young people and regularly see clients arrive in states of anger, distress and agitation. Discussing family relationships does not have the same edge as discussing the core reason for an assessment, such as child protection concerns.įollow up questions about relationships and history flow naturally and there is plenty of opportunity to check facts without the questioning being too direct.ĭeveloping a genogram can help people open up as it taps into their interest in their own background and is a chance for children and adults to reminisce in a positive way about family history and events.Ĭolin Green has been a social work practitioner, manager and leader, including director of children's services, in six local authorities It helps the social worker quickly get a view of who is important to children.ĭeveloping a genogram can also be one of the best ways to engage adults and children. How can the use of genograms help improve the quality of social work with children and families?Ĭolin Green: A genogram that sets out visually who is in the family, what their relationships are, dates of birth and where they live, is one of the best ways to start an assessment of a child and family's circumstances.
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